Help and common questions
The questions we are actually asked, answered plainly. If yours is not here, write to us and we will answer within one school day.
Getting started
How do I add my first student?
Tap the plus on the roster and give them a name. Use whatever you actually call them. Names are stored on your device and are never sent to our servers, so the name you pick is only ever seen by you.
What does the free plan include?
Three active students, every measurement type, voice and tap capture, offline collection, and a basic trend chart. No card, no time limit, no ads.
Do I need a network connection?
No. Capture works entirely offline and syncs when you are back on a network. This is the normal case in a school building, not an edge case, so nothing about collection depends on signal.
Capturing data
How does voice capture work?
Hold the microphone and say the whole thing: "Jayden four out of five on transitions." The app parses the student, the score and the goal, then shows you what it heard so you can confirm or correct it before anything is saved. Nothing is written from speech without your confirmation.
Can I correct a mistake?
Yes, and the correction is kept. Edits are recorded as an attributed revision rather than overwriting the original, so a chart never changes silently underneath a decision someone already made.
A student was absent. Should I record a zero?
No. An absence is missing data, not a score of zero, and recording it as zero drags an average down for a reason that has nothing to do with the student. Leave the session unrecorded.
Reports
Do reports include student names?
By default yes, because a progress report is read at a meeting and an alias would make it unusable there. The PDF is produced on your device from details you entered locally. You can switch to the alias for a report that will travel further.
Subscriptions
What happens to my data if I downgrade?
Nothing is deleted or locked. A downgrade limits new premium actions; everything you have already collected stays yours, stays visible, and stays exportable.
How do I cancel?
Subscriptions are billed by Apple, so cancel in Settings, then Apple Account, then Subscriptions. We cannot cancel it for you, and Apple handles any refund.
Privacy
What do you actually store?
An identifier and the measurements. Student names stay on your device. The full detail is on the privacy page.
Does a personal subscription satisfy my district's privacy obligations?
No, and you should not assume it does. District data needs a signed agreement. Ask us and we will send the paperwork.